of our products are shipped by UPS Ground or by USPS,or by Royal,
depending on whichever service has the shortest delivery time to your
1. We will ship ordered item(s) within 7 working days after the payment is completed.
2. The shipment usually takes 3-10 days (depends on the shipping method you choose, your location and custom clearance in your country) to reach your address registered on our web database.
3. Shipping will be via commercial courier (UPS, EMS,DHL) to reach your door steps.
4. Damage due to shipping must be reported within 3 days upon receipt of parcel.
Warranty and Return
We warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship. Our detailed warrant policy is as follows:
warrant our products for 1 year under normal, non-commercial use.
During the first ninety (90) days from the date of purchase, we will
repair or replace any defective product.
ninety (90) days and up to one (1) year of purchase, we will, subject
to inspection, repair the defective battery pack or replace it with a
new or reconditioned unit. The return must be accompanied by a Return
Merchandise Authorization (RMA) number, which is to be issued upon
request, and must be shipped prepaid. A shipping rebate will be
extended to the customer in the event that a defect in material or
workmanship is confirmed.
warranty period is a year from the date of original purchase. A
replacement item, if sent, does not restart, or in any way extend, the
battery pack or battery related products, cell capacity depletion over
time under regular use is normal, and is not an indication of defect. A
battery pack that retains eighty percent (80%) of its original capacity
after twelve months is considered normal.
battery pack or battery related products, warranty is void if the
battery pack has been improperly charged, installed or misused in any
way, or if the label and/or bar coded warranty label has been removed
or tampered with.
applicable, all requests for warranty returns must be accompanied by a
proof of purchase and be made through the dealer or outlet where the
battery pack was originally purchased.
you change your mind and want to return the item for a refund, you can
contact us and obtain a Return Merchandise Authorization (RMA) number
within fifteen (15) days of purchase. Return within thirty (30) days
from purchase can be for exchange, credit or refund at our discretion.
A product returned for refund or exchange must be in its original
packaging, and it must be complete, and undamaged.Customer is
responsible for shipping charges on returned items. For your
protection, we strongly recommend that you insure your return shipment
against loss or damages, and that you use a shipper that can provide
you with proof of delivery. Our return policy is to refund the purchase
price (not including shipping and handling).
warranty does not extend to devices, such as computers or cameras, that
are powered by our battery packs. We shall not be held responsible for
the improper use of our product(s).
We accept credit card payment through PayPal payment system.
PayPal payment system supports Mastercard, Visa, Discover, American Express and eCheck.
There is no sales tax for any orders ( No Commercial Value).